Last updated: 21 September 2026

Our promise

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind returns

If a piece isn’t right, you can return it within 30 days of delivery for a refund or exchange, provided it is unworn, unwashed, in original condition with all tags attached and in its original packaging. Change-of-mind returns are at our discretion and the cost of return shipping is yours unless the item is faulty or not as described.

Faulty or incorrect items

If an item arrives damaged, faulty or isn’t what you ordered, contact us within 7 days of delivery at hello@projectlull.com with your order number and photos. We will cover return shipping and offer a repair, replacement or full refund, as required by law.

How to return

Email hello@projectlull.com with your order number and the item(s) you’d like to return. We’ll confirm the return address and next steps. Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, we’ll let you know whether it has been approved. Approved refunds are issued to the original payment method within 10 business days. Original shipping costs are refunded only where the return is due to our error or a faulty item. Your bank or card provider may take additional time to process the refund.

Exchanges

Exchanges are subject to availability. If the size or colour you want isn’t available, we’ll process a refund instead.

Contact

LULL CO PTY LTD (ACN 702 156 447)
hello@projectlull.com
3/23 Hooker Boulevard, Broadbeach Waters QLD 4218, Australia